How to Get a Job as a Bill Collector
You need to be able to maintain a positive attitude and professional composure, even when faced with a debtor who becomes angry or confrontational. Most collectors experience regular rejection, and then they usually have to begin a new call and start all over again. Successful collectors listen to how consumers fell into debt and use that information to suggest repayment options. You'll need negotiating skills to find a solution that is acceptable to both the debtor and the creditor seeking repayment. Speaking skills are also important to communicate the problem and articulate possible solutions. "You have a responsibility not just to the client you are collecting for, but to the consumer to understand the situation they are in and what they can do that is feasible for them," Jarman says. "They are upset about the situation, and the quicker that you can calm them down, then the faster you can start to resolve the situation."
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What is the Job Like?
Most collectors work full time at call centers. Flexible schedules are sometimes available because calls on evenings and weekends often yield the greatest chance of reaching someone. You’ll also spend a considerable amount of time on the computer, tracking down contact information for debtors and recording the results of calls. Calls can become emotional when you reach people who are experiencing significant problems like job loss or health issues that prevent them from paying their bills. “This is an industry where you are dealing with individuals who are in a financial hardship,” Jarman says. “You’re walking into a negative situation, and you need patience to listen to what is going on in the consumer’s situation to determine what options are available to them to help them out of it.”
Last updated by Emily Brandon.