How to Get a Job as a Business Operations Manager
Professional organizations could help you network your way to an operations manager job. "We encourage people to go to meetings, hand out their résumé and start to build a network among the operations management profession," Schaudt says about the Association for Operations Management. "The best way to break into the profession is to build a professional network. A lot of the time, this can and does lead to a job interview."
Interview Questions Submitted by Real Business Operations Managers
"Describe your best and worst bosses, and how you were able to work with them effectively." - Comcast Business Customer Operations Manager Candidate (Philadelphia, PA)
"Tell us about time when a Customer made an unreasonable request. What was the request, what did you say or do, and what was the result?" - Lockheed Marin Business Operations Manager Candidate (Sunnyvale, CA)
"How would you deal with a certain key stakeholder team that our business is highly dependent on and does not collaborate very well and you cannot burn a bridge with and need to bend your way?" - Microsoft Group Manager Business Intelligence and Online Marketplace Content Operations Candidate (Location Unknown)
|Upward Mobility||good Above Average|
|Stress Level||poor Above Average|
What is the Job Like?
Operations managers must communicate with people in every department of an organization, and they create policies for how employees should communicate with each other while working to complete a task. You may be required to understand and anticipate the needs of employees in a variety of specialties, including marketing, sales and human resources. Operations managers may also interact with customers and suppliers. "There's a lot of collaboration. You need good speaking skills and good teambuilding skills," Schaudt says. "You have to be very adaptable and agile in the workplace. Conditions are changing, in some cases every five minutes, and so you have to be able to adapt and overcome those challenges and obstacles throughout the day." Long hours and extensive travel are common, and there may be intense pressure to meet the company's goals. But if you're able to successfully formulate new policies that make the company more profitable, you can earn significant compensation.
Last updated by Casey Quinlan.