How to Get a Job as a Customer Service Representative
Small businesses may use more informal processes for hiring, while larger companies and call centers stick to traditional résumé sorting and interviewing protocol. These professionals should be good communicators and project a pleasant demeanor. "Those who go above and beyond change people’s lives,” says Glen Kamps, store manager for Dick Pond Athletics in St. Charles, Ill., and a former customer service representative. "It's important for someone to have energy, a sense of humor, have a passion for helping people, good eye contact and a good attitude."
Interview Questions Submitted by Real Customer Services Representatives
"Tell me about a time when you had a difficult customer and how you handled it?" - Progressive Corporation Customer Service Representative Candidate (Phoenix, AZ)
"How do you define 'Great Customer Service'.?" - Comerica Customer Service Representative Candidate (Southfield, MI)
"What is one sentence that describes you?" - Comcast Customer Service Representative (Philadelphia, PA)
|Upward Mobility||good Above Average|
|Stress Level||poor Above Average|
|Flexibility||poor Below Average|
What is the Job Like?
Communication skills, patience and problem-solving abilities are required each day in a store, call center or office environment. Most customer service reps work full time, and because many call centers operate 24 hours a day, you may have to work early-morning or late-night shifts. Depending on your job, you may spend your days on your feet in a store or sitting and typing for long periods while fielding phone calls. These conditions could cause headaches, backaches and fatigue. Yet Kamps says the job can be rewarding when you boost customer satisfaction. "When a person comes in, they are stuck in a problem and want to know what to do," Kamps says. "We're problem solvers and teachers and are trying to help people." Despite the potential odd hours and physical issues, customer service jobs can serve as a stepping stone to higher positions within a company such as supervisory and management roles.
Last updated by Evan Taylor.