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Customer Service Representative: Salary

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Salary Outlook

The median annual salary for a customer service representative was $30,580 in 2012, according to the BLS. The top earners pulled in more than $49,930, while the lowest earners made less than $19,500. The highest-paid customer service representatives work in the following industries: natural gas pipeline transportation, railroad manufacturing and aerospace product and parts manufacturing. In terms of metropolitan areas, the best-paid customer representatives work in Napa, Calif., San Jose, Calif., and Columbus, Ind.

Job Salary Year
2004 $33,860.00
2006 $34,230.00
2008 $35,460.00
2010 $32,780.00
2012 $33,110.00

Average Customer Service Representative Pay vs. All Business Jobs

Customer service representatives earned an average of $33,110 in 2012, which is close to what administrative assistants take home ($33,560), and higher than what receptionists earn ($27,050). But the average salary of a customer service rep is roughly half of what a sales representative earns ($64,300) and less than a third of a sales manager’s salary ($119,980).

Job Name Salary
Accountant $63,550.00
Sales Representative $54,230.00
Administrative Assistant $32,410.00
Customer Service Representative $30,580.00
Receptionist $25,990.00

Best Paying Cities for Customer Services Representatives

The highest paid in the customer service representative profession work in the metropolitan areas of Napa, Calif., San Jose, Calif., and Columbus, Ind. The San Francisco area also pays well, as does the city of Oakland, Calif.

Napa, Calif.

Average Salary: $52,080 | See Job Openings

The annual median wage of a customer service representative working in Napa, Calif. is $52,080, which is $21,500 more than the average pay in the profession.

San Jose, Calif.

Average Salary: $47,500 | See Job Openings

The annual median wage of a customer service representative working in San Jose, Calif. is $47,500, which is $16,920 more than the average pay in the profession.

Columbus, Ind.

Average Salary: $44,770 | See Job Openings

The annual median wage of a customer service representative working in Columbus, Ind. is $44,770, which is $14,190 more than the average pay in the profession.

San Francisco

Average Salary: $43,040 | See Job Openings

The annual median wage of a customer service representative working in San Francisco is $43,040, which is $12,460 more than the average pay in the profession.

Oakland, Calif.

Average Salary: $42,630 | See Job Openings

The annual median wage of a customer service representative working in Oakland, Calif. is $42,630, which is $12,050 more than the average pay in the profession.

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Last updated by Evan Taylor.


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