How to Get a Job as a Receptionist
"A positive attitude and a friendly disposition are essential elements that employers seek in a solid candidate," says Rosalind Redrick, executive director of the National Association of Professional Receptionists. "Organizational skills and the ability to prioritize reception duties, as well as dependability and punctuality, are a must," she adds. Increasingly, top employers are looking for experience. According to Redrick, skills that enhance an applicant's chances include foreign languages, sign language, business education, and computer hardware and software skills.
Interview Questions Submitted by Real Receptionists
"What do you do when there is a lull at work? What do you do to stay active?" - Razorfish Receptionist Candidate (Austin, TX)
"What changes or ideas to you have to make workplace more efficient?" - Clerical Medical Receptionist Candidate (Location Unknown)
"What would make you the best choice for this position?" - Embassy Suites Receptionist Candidate (Norman, OK)
What is the Job Like?
Standard office hours are the norm, Redrick says. "Many companies adopt a split-shift policy for their front-office personnel, dividing the front-desk responsibilities into morning and afternoon shifts." As a first point of contact, she notes, stressful situations may arise. Some positions entail very repetitive tasks and are particularly suited to people with positive, supportive attitudes. Receptionists are likely to work in very visible locations that are usually comfortable and attractive, to make good impressions on visitors. Nearly a third of receptionist positions are part-time, so applicants should make sure they understand whether healthcare and other employee benefits are offered for their position.
Real Reviews From Receptionists
+ "Great satisfaction watching the members succeed in their goals and being able to empathize when they are having personal issues" - Weight Watchers Receptionist (Location Unknown)
+ "Excellent training; friendly co-workers and management on location; working with customers; company is very well organized." - H&R Block Receptionist (Location Unknown)
- "The only con I had about working with this company was the outdated computer reservations system we had to work with. Having a modern spa reservations system would allow for more time to be spent on clients and would cut down on entry errors." - Marriott Spa Receptionist (Fort Myers, FL)
- "Heavy workload, rude customers, and a lot of hard work." - State Farm Receptionist (Palm Beach, FL)
Review information and interview questions supplied by Glassdoor.