How to Get a Job as a Telemarketer
With some positions mandating inordinate years of experience, it can be tough to land an interview, let alone a job. But an exhaustive résumé is not needed to become a telemarketer. “The companies that are hiring post things all over,” says Chris Haerich, vice president of member services for the Professional Association for Customer Engagement, a nonprofit that helps companies engage customers.
If you're interested in selling a particular product for a company, Haerich recommends contacting its local human resources department to inquire about the interview process and if there are requirements like placement tests.
|Upward Mobility||good High|
|Stress Level||fair Average|
|Flexibility||good Above Average|
What is the Job Like?
Multitasking is a central part of being a telemarketer. Answering or dialing a phone isn't enough, as you must know your way around a keyboard and an internal database. The demands of the job can also vary. If you work for a company selling or servicing a product that's popular during a particular season, expect the pace of the job to pick up. For instance, heating and cooling products attract a needier customer base during the summer and winter seasons. And always be on guard to deal with disgruntled customers.
The flexibility of scheduling makes telemarketing an attractive option for working moms and college students hoping to earn money working nights or on weekends, according to Haerich. During her 20 years in the industry, Haerich has worked in many roles, including agent, supervisor and site manager. There are great opportunities to move up, she says, “if you have the drive and determination.”
Last updated by Kimberly Castro.