How to Get a Job as a Telemarketer
With some jobs mandating inordinate amounts of experience, it can be tough to land an interview, let alone a job. But an exhaustive resume is not needed to become a telemarketer. "The companies that are hiring post things all over," says Chris Haerich, vice president of member services for the Professional Association for Customer Engagement, a nonprofit organization devoted to advancing the interests of companies utilizing contact centers.
If you're interested in selling a particular product for a particular company, Haerich recommends a trip to its local human resources department to inquire about preliminary steps that may have to be taken before getting hired, such as placement tests.
What is the Job Like?
Multitasking is a central part of being a telemarketer. Answering or dialing a phone isn’t enough. The occupation demands you know your way around a keyboard and an internal database. The demands of the job can also vary. For instance, if you work for a company selling or servicing a product that gets great usage during a particular season, expect the pace of the job to pick up. Heating and cooling products attract a needier customer base during the summer and winter seasons. And always be on guard for a flurry of calls from disgruntled customers.
The flexibility of scheduling makes telemarketing an attractive option for working moms and college students hoping to earn money working nights or on weekends, according to Haerich. Plus, “The ability to move up if you have the drive and determination, people can do that very easily.” she says. During her 20 years in the industry, Haerich has worked in a myriad of roles, including agent, supervisor, and site manager.