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How to Navigate Customer Service Without Screaming

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Very helpful advice, useful for all customer problems.

of DC 12:36PM February 28, 2008

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Alpha Consumer

Kimberly Palmer, senior editor for U.S. News & World Report, writes about making smarter financial decisions. She’s the author of Generation Earn: The Young Professional's Guide to Spending, Investing, and Giving Back.

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Generation Earn

Senior editor Kimberly Palmer’s book, Generation Earn: The Young Professional's Guide to Spending, Investing, and Giving Back, is now available.

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