Resolving Credit Card Disputes

Reader Comments

Back to blog

Has credit card dispute getting more difficult since banks collapse? Can a merchant send me a bill after my credit card company credit me back to my account? Thanks.

sara of CA 12:22PM January 16, 2010

Becareful with "Alpha card services" company!!

Here is why;

I have a store but I have problem with my previous "Alpha card services" for my merchant provider for my store. I signed there application and start to do business with "Alpha Card Services" but they just deposit the money that my customer used in my store for only started from March 30, 2009 to April 15, 2009 (Only 2weeks) there after they are hold my money from April 16, 2009 to August 26, 2009 so is almost 5months. but still they don't want to let my money go or deposit to my bank. even I do have good credit and never had charge back from my customer. Please help my situation.

Please let me know how I can get my money back from "Alpha Card Services, Inc"

Thanks.

Jacob of TX 2:56PM September 13, 2009

While we were dating he once paid for a month of school for my 4 year old son because I had trouble paying... He called it a gift.

Then two months later we broke up and he disputed the charges on his account. The school has 3 witnesses to the event in which he came in to pay, gave the credit card AND signed for it!!! Now they are looking for me to come up with the money..Can he get away with this??? HELP I need advise.

Angry Single Mom

Melissa of FL 7:10PM December 09, 2008

Bought a :Panasonic camera on line, sent me a Japanese menu camera, sent it back UPS insured, have not sent new camera to me, filed wlith credit card company dispute, what are my chances of getting refund from credit card co??? Looks like bait and switch!!!!!!!!!

D. Eastman of WI 1:24AM June 05, 2008

We recently had a dispute with a well known hotel chain charging our

credit card $250 saying we smoked in a non smoking room which we

did not.Having our credit card statement on the internet made me act

as soon as l saw the transaction and it was taken off.My advise is

always pay with a credit card not debit card.If you offer enough information in your favor the credit card companies with stand by you

Joyce Heise of NY 9:53PM January 23, 2008

May I add a warning about Pay Pal here? I had trouble with them charging my bank for services I didn't ordr, then when I went thru their complaint process, being informed that they were legitimate expences. Then 3 months later they charged me again. When I tried to contact the company doing the charging, I found out that they were part of pay pal. My bank put a stop to it when I took in my documentation. But, pay pal treated it as if I had defaulted on them.

Pamela Snook of OR 12:10PM January 20, 2008

Calling your cc company is ok for small (say under $25) disputes,

but I have always heeded dispute instructions on the back of the

statement which direct the card holder to WRITE to a specific adddress

providing specific information. I keep a copy of these relatively

infrequent disputes along with receipts and any other "evidence."

William Hogate of VA 11:12AM January 19, 2008

Great suggestion, thanks!

Kimberly Palmer of 2:45PM January 18, 2008

The worst dispute I had was with a furniture distributor who failed to cancel my order then told me I was on the hook for the purchase. I got tired of getting the run-around and no help from "customer service". I initiated a dispute with Mastercard, but found it very helpful to call the manufacturer directly where I spoke to the Director of Marketing when I asked who I could speak with to report a complaint about a distributor. The dispute was settled within 2 days in my favor.

Ian of FL 2:00PM January 18, 2008

Add Your Thoughts
Your comment will be posted immediately, unless it is spam or contains profanity. For more information, please see our Comments FAQ.

Back to blog

Alpha Consumer

Alpha Consumer

Kimberly Palmer, senior editor for U.S. News & World Report, is the author of Generation Earn: The Young Professional's Guide to Spending, Investing, and Giving Back. Send her your personal finance questions.


advertisement

advertisement