Good (or Bad) News for eBay Sellers

January 30, 2008 RSS Feed Print

Attention eBay addicts: The company has announced that beginning February 20, it will cut the fees sellers pay to list items. At the same time, it will charge higher commissions when items do sell. The company says the new approach will reduce the risk for sellers, who don't want to pay fees for items that don't sell. Bill Cobb, president of eBay North America, explained online, "You said you'd prefer fees for success, not listing."

This sounds like a helpful move for heavy eBay users who list many items at once, but I'm not sure it's good news for more casual sellers. For example, say you sell a $500 wedding dress at auction on the site. Before the changes, you would pay a $4.80 listing fee plus $16.75 in commission on the sale for a total fee of $21.55. After the changes, you'll pay a $4 listing fee plus almost $19 in commission, for a total of almost $23.

But you have still unloaded a wedding dress you no longer want, so maybe the difference is just pennies to you.

Tags:
eBay,
shopping

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Ebay is no longer in the top 10 of internet sites. It is trying to impress too much control over sellers, its fee structure is steep, and they have a large banned items list. Have you ever tried to list a vintage Balwin piano, that has ivory keys, or a dozen quail chicks for ranch re-population? If you had, you would have discovered that ebay cancelled your listing, charged you all the fees anyway, and warned you -if you listed a banned item again, they would suspened you. There is an ebay alternative that allows these legal, but banned items, lets you list them for free, and charges very low final value fees. It is ealtbay.com, and paypal is not necessary! Use this site to sell those difficult items that can't even be listed on Ebay.

Frank Simmons of TX 7:35PM January 21, 2011

What ebay doesn't realize is that they have become cost prohibitive to sell on. Most of the remaining sellers are professional bootleggers because those parties are the only ones that can still turn a profit. All these changes are going to hurt ebay because it solidifies the stigma that is already plagued to the eBay brand. You are more likely than not to receive counterfeit goods on the site. Now with the ever increasing fees, legit sellers are leaving and the counterfeiters are staying. They don't care if they loose an item and have to do a full refund without getting it back, with an 85% markup, they can afford it. In reality where profit margins are razor thin, you can't afford to do that.

Ebay will crumble when it gets to the point that even the bootleggers have left, if bootleggers can't turn a profit, ebay won't have any sellers left except for the big brand names like buy.com and those. But Amazon is far better than any of the major retailers that ebay has, and Amazon is also a seller so they can fulfill the orders quickly. They also offer Fulfillment programs to the sellers of the site so sellers products can be housed in an amazon warehouse and Amazon employees package the items when they're bought.

So to compare and contrast:

Amazon is known for being reasonably priced, they're strict on sellers so they don't have the plethora of horrible sellers that ebay has always had, they offer a fair playing field for both sellers and buyers. Come on, they have a limit to the amount of claims a buyer can make in the lifetime of the account (5 lifetime!) and they still maintain the best customer service of all online retailers. Their focus is on customer satisfaction and they hold their sellers to that focus. The quality of buyer is much higher as well. The buyer gets a much better/professional buying experience. The seller has more of a level playing field to work with and isn't held hostage to the useless opinion of the buying party. Amazon is profitable for sellers.

Ebay - carries the stigma of getting fake merchandise, rude sellers who may or may not respond to you, as a seller it's almost a guarantee you're going to get ripped off, and buyers can file claim after claim stating INR while leaving negs stating such. In reality there is no courier in existence that would make this many misdelivery problems and still be in business, yet ebay can find no "evidence" of abuse. Constantly lowering insertion fees while raising FVF fees on the back end resulting in higher overall costs and reduced ROI. You get no shipping compensation and are encouraged to offer free shipping. The auction format will die soon, and ebay will be completely useless at that point, at that point the transition will be complete, but everyone will have gone to Amazon already and found the better selling and buying experience that ebay is incapable of delivering.

B Miller of AZ 3:39PM September 11, 2010

I love the energy I feel when people discuss Ebay. I love the passion that comes through in what they say. Unfortunately for Ebay the emotion and excitement seems to be headed in the wrong direction. Many different reasons surface: greed, arrogance and favoritism to name a few.

But maybe the biggest mistake is not listening to their partners, their customers. What problems can't be solved by working together to uncover the best and most beneficial ideas for everyone? Why does the company exist? Shouldn't it be to create the best environment for buyers and sellers to meet and succeed.

There's an old saying that Bruce Springsteen sometimes mentions in concert "Nobody Wins unless Everybody Wins". I believe there are silver linings and opportunities in all these problems, let me know what you think and we'll all share ideas and prosper.

Larry Braccio

BuyersLooking.com

Larry Braccio of AZ 9:16AM May 15, 2010

Alpha Consumer

Alpha Consumer

Kimberly Palmer, senior editor for U.S. News & World Report, is the author of Generation Earn: The Young Professional's Guide to Spending, Investing, and Giving Back. Send her your personal finance questions.


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