Alpha Consumer

Vote on Chipotle's Customer Service Move

April 24, 2008 RSS Feed Print

Imagine this: You go to a restaurant. The food makes you sick—so sick you need to visit the doctor. To compensate, the restaurant offers to pay your medical bills. Does that leave you a satisfied customer?

That's the situation more than 400 Chipotle customers found themselves in Kent, Ohio, last week. They experienced the typical signs of food poisoning, including nausea, vomiting, and worse. Test results suggest they were infected with a norovirus. To make it up to them, the company famous for its burritos said it would pay for the treatment of the sickened customers.

It's a nice gesture, but is it enough? I think I'd expect at least a $20 gift certificate to lure me back in.

Vote: What do you think?
A) Medical bills or not, Mexican food would nauseate me forevermore.
B) It could have happened to any restaurant, and probably won't happen again to Chipotle. I'd still be looking forward to some carnitas.
C) I'd be a bit wary, but eventually my craving for a dumbbell-size burrito would kick in.


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Tags:
customer service,
Chipotle Mexican Grill

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Chipotle's work force is 95% illegals and 5% Americans in their store. They keep English speakers to resolve any questions customers may have. Each time you are eating at their stores you are supporting an employers that discriminates against American workers. Additionally, Chipotle may be aiding this very young central american illegals with supporting documentation. They are known for not using E Verify, and all their managers do not appear to even have an understanding of the English language. Your support to this chain is a clear disrespect to your fellow Americans.

sarah of AZ 2:34PM March 12, 2010

any sickness from food is unfortunate...however, 2 incidents in six years is hardley a reason to condemn the chain...i have been trying to contact chipotle for some time to no avail...if you know h0w i may contact them i would appreciate it...

peter haroutian of MA 10:15PM January 14, 2009

chipotle is a good restaurant, have a good customer service. i like the food. all people what work in chipltle is kind. the menager is perfect and i like to go every day for eat that restaurant is that better what i saw. thank for you customer service.

michelle of CA 11:25PM November 18, 2008

Alpha Consumer

Alpha Consumer

Kimberly Palmer, senior editor for U.S. News & World Report, is the author of Generation Earn: The Young Professional's Guide to Spending, Investing, and Giving Back. Send her your personal finance questions.


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