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Health Insurance Denial Compounds Grief
Tweet Share on Facebook April 1, 2008 Comment (7)After reading my article "The Art of Complaining," in which I mention that Aetna incorrectly rejected one of my claims, reader David Porinchak wrote U.S. News a letter about the trouble he'd been having with the company. His wife, Patricia Porinchak, a reading specialist, had a debilitating stroke just before Thanksgiving last year. She passed away at age 73 on December 22 in Apex, N.C.
David Porinchak's grief was compounded by the fact that Aetna denied payment for the ambulance that drove his wife to a nursing home as well as for her skilled nursing care, which had been recommended by hospital stroke specialists. He wrote "with tears and pain intensified by the cruel, insensitive treatment by Aetna at this sad time in my life."
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Survey: Credit Cards Pushed on Students
Tweet Share on Facebook April 1, 2008 Comment (1)A new survey of undergraduates by U.S. PIRG, a public-interest group, highlights just how widespread credit card use in college has become, a topic U.S. News has recently written about. The findings include:
• Four out of five students support stronger regulation of credit card marketing on campuses.
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The Right Way to Complain
Tweet Share on Facebook April 1, 2008 CommentThe Simple Dollar has a great post on what to do when you find out you've purchased a defective product. The takeaway points: Respond quickly, document the problem, and don't get emotional. Blogger Trent Hamm writes:
Document the exact problem, with photographic evidence if possible
As soon as you discover something is wrong, stop. Don't continue to open the item. Don't get frustrated and chuck the item. Stop and record the problem. Take pictures or video of the problem so that the issue is recorded as clearly as possible, even if it's something trivial like moldy bread or rancid chips. Take detailed notes as well, describing when and where the product was bought—a receipt is often good to have around, too....If you feel that action is necessary, write out your entire case in detail before you make a move
Many people dive right into contacting people and raising issues without really having all of their facts collected. Take a bit of time and collect everything you've documented and all information that's available in one place before moving forward with the issue.
