Two Credit Card Quandaries, Solved

Reader Comments
Back to blog

When I called opt out, I asked the rep why they would give me the promotional rate to keep my business only to turn around and raise my rates so high.
He said he "didn't know" and made no effort to retain me as a customer. I did send a follow up letter but only got 'we're sorry to lose your business' form letters in response. I never got an answer to my question.
It makes no sense to jump through hoops to keep a customer one month then do something to lose them the next. With a business model like that, I am happy the account is closed.
Thanks for addressing this Kimberly - you rule!

Cranky_Old_Batt of CA 9:17PM June 18, 2008

Why anyone has Capital one, I will never know.They are the innovators and inventors of the worst kind of predatory credit card pratices. Now every credit card company has copied them since Capital one has been getting away with it.
For David from NM to suggest that we should elect more democrats to power as the solution to peoples own lack of knowledge or self control is to suggest that if we put more of the same monkeys in a room they will be able to create the perfect society.

P Leon of FL 10:10PM June 17, 2008

I suspect much of this is due to the Universal Default Clause. Consumers must start by arming themselves through better credit education. Watch free videos at http://videocreditscore.com/Credit-Score-Lesson-Index.html
I've yet to hear of any company who lowers their customers' credit limits for good behavior. Banks are trying to improve their credit portfolio credit score averages and this ultimately doesn't serve their interests to harm good credit customers. If this has happened I've love to see your comments.

Andy Jolls of CA 1:34AM June 15, 2008

Better yet, if you're not happy with credit card issuers, elect wall to wall Democrats in The White House and Congress in November. You really need protection from vultures more than you need tips on how to appease them.

Daniel David of NM 2:57PM June 13, 2008