After posting my item about dealing with debt collectors yesterday, I heard from another reader, Melissa from Alexandria, Va., with the same problem. A debt collector called and said she owed money to a health clinic. But the collector had the wrong person, albeit with the same, relatively common name. When Melissa explained that she wasn't the person who owed the money, she says the collector didn't believe her at first and was rude to boot.
Eventually, after multiple phone calls to the clinic, collectors, and her insurance company, she got the situation straightened out. Says Melissa: "The rudeness I encountered trying to simply get an explanation and an apology points out that there's something wrong with this industry."
Has anyone else encountered this kind of trouble?