My co-worker Russell Heimlich accomplished something amazing: He shaved $30 a month off of his Comcast cable bill. I asked him to explain how he did it.
He wrote a simple email to Comcast customer service: "My monthly bill has creeped up to over $200 including digital cable, high-speed internet, and Comcast digital voice. I never use the digital voice service so can I cancel that and then lower my bill?" He included his account number and added a postscript asking why he got charged $19.95 every month for "bundled service," instead of receiving a discount.
Within a couple days, a Comcast representative called him and reduced his bill to $170.69 plus a $17 credit. That rate is good for a year. So basically, Heimlich just saved himself $377 for the year just by sending an E-mail.
Do you have a success story of your own? E-mail me at firstname.lastname@example.org.