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Should You “Tweet” at Your Bank?

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I'll go first...I was frustrated with a policy regarding minimum payments on Wells Fargo cards. I tweeted by frustration and got a response. Then, I noticed the problem was fixed... coincidence? Perhaps.

Kimberly Palmer of DC 2:49PM January 18, 2012

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Alpha Consumer

Kimberly Palmer, senior editor for U.S. News & World Report, writes about making smarter financial decisions. She’s the author of Generation Earn: The Young Professional's Guide to Spending, Investing, and Giving Back.

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Generation Earn

Senior editor Kimberly Palmer’s book, Generation Earn: The Young Professional's Guide to Spending, Investing, and Giving Back, is now available.

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