Canceling AOL Is Still a Challenge

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I also had this issue, if you call the customer service number you get someone in India who can't transfer you, just the same old, blah, blah blah. I called the Attorney General for my state, they told me there is a law suit out on AOL for just this sort of thing. They contacted AOL and in less than 10 days I had a check from AOL for all the money they took out of my account. Try that if nothing else works.

Linda of WA 12:12PM September 06, 2011

Well we are getting charged the same price of $32.90(USD). I was wondering if you can ever make them stop? I also had a question in mind. If you cancel the checking account that they charge you on will they go to your savings acount? Or will they just stop?
PLEASE RESPOND ASAP...i only have a couple weeks before they charge again and i'm trying to stop this.

Jose of IL 6:47PM June 13, 2009

I canceled our acct April of 2007. Guess what? They are still charging my account 32.90 each month. I canceled using their socalled convenient site cancel.aol.com. They say they have no record of my request. I asked the rep if he saw any use of the e-mail coming or going. He said No. Why would I continue to pay for the service if I am not going to use it. We have been Very happy with Comcast for the past 25 months. The math aol @ 32.90 X 25 months= 822.50. Every time I ask NORMAN how to get my $$$ back, he restated the same time over and over. " Sorry to see you leaving Aol, you may cancel your service at the above web address" Also, It was easier to potty train my kids then it was to find contact phone number for AOL.

Tirzah Shaffer of WA 5:15PM May 19, 2009

I recently got a message to go to a url before I could send AOL email, The url Challenge is a run around. I can't delete it and AOL will not help because we are now on Free service. Know anywhere I can go to find out how to resolve this>

Emma Crawford of NJ 7:10AM December 02, 2008

I am just beginning a quest into AOL services...set up AOL for my handicapped daughter and got a price. Accepted price with unlimited usage. Now they let us know that we will be charged a fee for useage over 10 hrs month! I need to contact them now.
Can you supply contact info?

Nancy of NY 8:01AM September 15, 2008