Apple Trounces Windows for Being Easy and Enjoyable

Wide margin over PC makers, where Windows seems the common problem


No surprise that Apple tops another survey for customer satisfaction. Maybe some surprise at the margin Apple has over its closest Windows competitor, according to the latest data from Forrester.

Apple earned an 80 percent rating in Forrester's "customer experience index" versus 66 percent for the highest-ranked Windows PC maker. The gap was 17 points for being easy to work with and 15 points for being enjoyable.

Also surprising, perhaps, was that it was discount PC maker Gateway that topped the chart among Windows PC makers. There wasn't that much difference among the Windows group, though, with Dell at the bottom with a 58 percent rating.

That suggests it's Windows at fault more than the hardware companies.