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Toyota Shows How Giants Stumble
Tweet Share on Facebook January 29, 2010 Comment (26)At General Motors, they used to call their surging competitor "Mr. T," as if intimidated by a muscular rival who seemed able to seize market share at will. But Toyota suddenly looks pretty meek, thanks to a mystifying safety problem that has led to a huge recall, an unprecedented production shutdown, and an ugly dent in a once sterling reputation.
This corporate nightmare has mushroomed since last fall, when Toyota recalled about 4 million vehicles because of floor mats with a propensity to slip down into the driver's side foot well, potentially interfering with the pedals and causing sudden acceleration. Now Toyota has recalled an additional 2.3 million vehicles for a problem that sounds similar, but the company says it's different: faulty gas pedals that can stick if they become worn, causing—once again—sudden acceleration.
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What an Obama Do-Over Would Look Like
Tweet Share on Facebook January 27, 2010 Comment (22)Many Barack Obama supporters felt a messiah had arrived when he assumed the presidency in 2009. But when it comes to predicting the future, Obama has proved he's a mere mortal.
A year ago, the unemployment rate was 7.7 percent, and mainstream forecasts predicted it might hit 9 percent or so before leveling off. The financial system, meanwhile, was a shambles, with banks barely lending. Stocks were still plummeting, huge companies like General Motors and Chrysler were on the brink of insolvency, and investors were worried that a full-blown depression might unfold.
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Hey Bernanke: Just Apologize!
Tweet Share on Facebook January 26, 2010 Comment (4)It worked for Bill Clinton, Mel Gibson, David Letterman and even dog-abuser Michael Vick. Millions of embattled husbands have done it, finding much relief. Even Tiger Woods is likely to do it sooner or later.
Just say you’re sorry.
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Why Shopping May Never Be the Same Again
Tweet Share on Facebook January 26, 2010 Comment (21)Hey, you. Yes, you—the one shoving your wallet back into your pocket. Are you aware that you've been making retailers very uncomfortable?
A façade of calm may be returning to the consumer landscape as a thrashing recession finally subsides. But behind the cheerful window displays are deeply worried retail executives who fear that shopping may never be the same again. Procter & Gamble, for instance, has begun a limited rollout of Tide Basic, a discounted version of its marquee laundry detergent. The move violates a core principle of traditional marketing: Never undercut your own products. But P&G fears it may lose customers altogether if it doesn't offer cheaper alternatives. That reflects a compression of the entire retail taxonomy, as upscale merchants like Saks and Nordstrom slash prices and offer cheaper goods, mainstream stores like Macy's and JCPenney lose customers to discounters, and millions of consumers seek used goods instead of new ones—or simply go without. The one unambiguous bright spot: dollar stores.
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Why Class Warfare Will Dominate Obama's Presidency
Tweet Share on Facebook January 25, 2010 Comment (46)There are always haves and have-nots in America, and the poor always envy the rich. That means there's an ambient level of class warfare, even when times are good.
The hostility intensifies when times are tough, which is obviously the case now. And we should probably get used to it, because Americans have good reason to get more angry, not less.
[See 21 things we're learning to live without.]
The outrage makes sense. Since World War II, living standards have mostly risen, with each generation better off than the one that came before. The rising tide has continually lifted the middle class, and a lot of people felt satisfied as long as they felt they were getting ahead.
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Why It’s Good News When Obama Sinks the Market
Tweet Share on Facebook January 22, 2010 Comment (23)What a buzz kill. After a booming start in 2010, stocks have reversed course, thanks largely to President Obama’s draconian new plans for taxing and regulating banks.
We should be thrilled.
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21 Things We're Learning to Live Without
Tweet Share on Facebook January 21, 2010 Comment (614)What do you really need?
It's become a national question. With jobs and money scarce, consumers are taking inventory and tossing lots of stuff once deemed important into a humongous discard pile. To safeguard the essentials—a safe home and supportive community, the kids' education, Internet connectivity, sustenance for a pet—Americans are giving up lots of other things. Some sacrifices are painful; others bring surprise benefits.
To gauge America's changing priorities, I synthesized market research, business trends, economic data, and reports from hundreds of consumers into a list of things that many people seem to be significantly cutting back on, or living without completely. Here are 21 of them:
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New Rules for a Darwinian Economy
Tweet Share on Facebook January 19, 2010 Comment (9)Scott Cohen spent 28 profitable years in the mortgage business, eventually starting his own firm just as the Southern California housing bubble was beginning to inflate in 2001. By 2007, the small company employed 15 people and provided enough income for Cohen, his wife, Merced, and their two kids to enjoy an affluent life in a tony Los Angeles suburb. But when the housing bubble burst, Cohen sold his business at a fire-sale price and watched in panic as the only industry he had ever worked in collapsed. His wife worked at the firm, too, and her job disappeared. As the family income plummeted, the Cohens traded in their two cars for cheaper ones, cut all the expenses they could, and ran up their credit cards. Finally, they had no choice but to sell their home for a loss. For the first time in 19 years, the former real estate executive became a renter.
Many of Cohen's former colleagues took jobs at banks or retail outlets, went into teaching, or just dropped out of sight. Cohen spent a few months researching new fields and decided to start a financial-services firm focusing on seniors needing help paying for assisted living. For 18 months, he built contacts at hospitals and nursing homes, took courses, studied state regulations, and prospected for clients. Income was scarce. Clients often got cold feet after weeks of meetings. During one low moment, the 50-year-old businessman started looking for a conventional sales job—hitting nothing but dead ends. Finally, his new firm, Senior Advisory Services, began to build a roster of clients and produce enough income to stabilize the family's finances. "For a while, my optimism was challenged," Cohen says. "But I think it was good for us. It shook us up and helped us go in a different direction."
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Why Stop at Banks? 13 Other Great Taxes
Tweet Share on Facebook January 15, 2010 Comment (93)Okay, so there are lots of problems with the “Goldman Tax” that President Obama wants to enact. Goldman Sachs and the other big banks that would pay this new levy—officially called the Financial Crisis Responsibility Fee—will probably just pass the $90 billion cost onto consumers. It might be hard to police loopholes and exemptions. It could put rapacious American banks a step behind the rapacious foreign banks they compete with. And it might disrupt all that bank capital that’s been gushing into the real economy, helping it heal so rapidly.
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17 Ways Consumers Are Changing
Tweet Share on Facebook January 15, 2010 Comment (75)You seem different. More anxious. Pensive, perhaps. What's on your mind?
A lot of people desperately want to know. Market researchers always want to get inside the heads of consumers, and they've never been more curious than they are now. In the aftermath of a wrenching recession, Americans are saving more, spending less, and rethinking many of the tenets that have governed middle-class living for the past 40 years. Vast amounts of money are at stake, as consumer-product firms try to guess how Americans will spend their scarce dollars in the future.
[Slide Show: 17 Ways Consumers Are Changing.]
Are shoppers beaten down? Will thrifty spending endure? Or will the irrepressible American consumer come roaring back stronger than ever? Nobody's quite sure, but here are 17 ways consumers seem to be changing, based on economic data, market-research studies and dozens of reports from customers themselves:














