The Best Way to Complain to Companies

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Sharon Rosenberg is simply another member of this culture that we are wrong and the companies are right.

"Her Advice" is completely wrong.

Consumers need to get by the firewall of ignorance that compaies have set up to exhaust both our patience and tempers.

Why listen to a serviceman if in fact you have a product that failed due to the sub- standard practices of a company? If it was your company and your customer was affected,could you just push them off? Unlikely, as you face both the loss of a customer as well as local state codes and enforcements.

Don't believe you cannot reach the corporate level,you can and should.

Also, don't believe that you cannot recover in the court systems of the United States.

The media and law offices lead you to believe you would be crazy to attempt to file a court grievance on your own. Some simple research along with very helpful people at your courthouse can turn your problem into an acceptable agreeement ,many times with a financial plus to your side.

Don't believe these stories from the Rosenbergs of the world, they're simply shills..If it happened to her parents,there would be no "tweets"...believe me..I know..

Brian McGuire of CA 9:28PM May 01, 2011

One of my most effective lines to tech reps is, "What if this happened to YOU? How would YOU feel? What would the company have to do to make it right for YOU?"

And, "I'm sorry. I'm a little exasperated right now and I'm not mad at YOU, but right now, to me, YOU are the company!"

Hog Ryder of AL 4:04PM March 15, 2011

I was glad to read the writer's parents learned some effective complaining techniques from their experience. 'The Squeaky Wheel: Complaining the Right Way' is a recent book makes the point that many of us no longer know how to complain effectively and that learning to do so is easier than we think and it can save us substantial amounts of money in situations like the one the writer describes.

Guy Winch Ph.D.

http://www.guywinch.com

Guy Winch Ph.D of NY 10:59AM March 15, 2011

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