How Introverts Hide Behind Technology

May 28, 2010 RSS Feed Print
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For many introverts, the work pattern is less one of "ready, aim, fire" than it is "ready, aim, ready, aim, ready, aim," then pretend to "fire."

It is so easy to slip into approaches that appear to take action and engage others but are really forms of decision avoidance and/or people avoidance. For example, the analysis stage of decision-making can be prolonged forever if one requires that everything be known before taking action. There is usually "just one more" fact that needs to be tied down. Undeniable changes may have rendered prior analysis obsolete--may have. Our fear of acting rashly can lead us down an alley of additional analysis from which we will never emerge.

[See why most CEOs are nice.]

We can send out letters and memos or call meeting after meeting in the guise of action, but unless there is a direct connection between action and result, all we are doing is fooling ourselves into thinking we’ve taken action.

Technology has become an introvert’s dream. We don’t go to a bar, a bowling alley or a night club, we go on Facebook. We don’t walk over to Sally’s office to get her take on the Simpson project. We send her an E-mail. Indeed, E-mail has become of the most commonly used action/people avoidance techniques. We shoot out flurries of E-mails when we should be sitting down with someone or, at the very least, picking up the phone and directly furthering a personal, as opposed to a paper, relationship.

[See 12 ways to be miserable at work.]

Lyndon Johnson used to run the United States Senate by keeping a phone glued to his ear. If E-mail had been available in his day, I doubt LBJ would have been tapping out messages to Senators Dirksen and Russell.

If we are to reach people, we have to use techniques that bring us closer to the subtle complexities of human behavior. We need to hear that catch in the voice, see the way the eyes glitter, and let them see and hear us. If you want to be more effective, stop hiding behind technology. Get out there and see someone. Pick up the phone. Have a real conversation. Stop pretending to take action.

Michael Wade writes Execupundit.com, an eclectic combination of management advice, observations, and links. A partner with the Phoenix firm of Sanders Wade Rodarte Consulting Inc., he has advised private and public-sector organizations for more than 30 years.

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Some introverts ARE shy. I would know; I'm one of them. But I think one thing this article (2y.o. by now) fails to address is that not all tech services are the same, at least in terms of personality types. What once was an introvert's paradise in the old-school '90s internet (static websites, pseudonyms, and a far smaller audience because home connections were far less ubiquitous as they are today), is probably a nightmare for us/them in the "2.0" era of rapid-fire Twitter conversations, YouTube visuals, and forced transparency (not to mention the privacy violations rampantly committed in the name of "keeping the web free" and "delivering relevant content"). The modern web is a sales game, and introverts view this as wh_ring oneself. Extroverts, meanwhile, are the ones sp_mming you every minute with links to Rick Astley videos and yammering about what their cats ate for breakfast and coughed up for lunch. (Apparently they DID "has cheeseburger.")

Blogging, on the other hand, might be more suited to introverts in and of itself, as its primary content is the written word (and many, if not most, introverts prefer to express themselves in writing rather than verbally). Within reason (i.e. not a year off as is the case with, say, a novel), you can choose the posting frequency. The only caveat is no one will discover your blog unless you're active on the other social media outlets, and the major ones (FB and Twitter) are too intrusive and too rapid-fire to encourage active listening (a trait sadly lacking in today's outsourced, impersonal business environment -- it's not that introverts don't care about people, quite the opposite, in fact, it's just that, to paraphrase Honest Abe, they can't and won't attempt to sell to all of the people at the same time).

As an introvert myself who has always hated real-time conversation (like phone calls and IRC, or Twitter, the modern equivalent of the latter), and far preferred methods that allow for self-paced introspection and an extended interval of reflection (namely the long-lost art of letter-writing, or even its bastard child e-mail), I think the fact that (again, paraphrasing Abe) all tech outlets are NOT created equal is important to acknowledge. For an introvert like me, e-mail and blogging are the slow pitch, while Twitter or anything real-time is like a firing squad of 100 hitting machines hurling 100-mph fastballs one's way, 100 each, from 100 different directions. Most of it is pointless babble, and anyone who doesn't use the real-time social web for anything "social" is considered either rude or out of touch with the "true" nature of the "new media." Further reinforcing the concept that it's not what you know, but who, and how well you can BS them into believing that you're more of an expert than you really are. So, if ever I'm asked to jump on the out-of-control Sandra & Keanu bandwagon of social media, I'll probably be the first to say: not tonight, internet. Social anything gives me a headache.

Guest 11:05PM May 08, 2012

that is correct.. Introverts are not necessarily shy - that's not a correct definition. We love people and have no problem with face to face communication as long as we can get our downtime ALONE to recoup and regroup. People can wear us out.

Maxine Johnson of WA 12:04AM June 14, 2010

that would be me..

I needed this encouragement to continue to make efforts in becoming more personable IN PERSON. :)

Maxine Johnson of WA 11:59PM June 13, 2010

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