How to Design a System to Frustrate Job Seekers

July 16, 2010 RSS Feed Print
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“Listen up, team. Our task is to create a system that will frustrate and perhaps even anger a large number of our organization’s employees, customers, and potential customers. What can we do?”

“Well, we might affect them when they are most vulnerable; say, when they are looking for a job or a promotion.”

[See when HR fails to do its job.]

“That’s very good, Mary. What would you suggest?”

"Inflating the job requirements would be easy. For example, we can put “Three years of experience required,” in all of our recruitment notices for entry-level positions. We can also require degrees when they aren’t really needed.”

“That’s great! Frank, do you have a comment?”

[See 10 rules of E-mail etiquette.]

“Yes, I just want to piggyback on Mary’s ideas and suggest that we use some tests that don’t closely relate to the actual performance of the job. Many people find it hard to challenge a test because exams seem, well, you know, so official. It’s as if we really thought this thing out.”

“I like the way you think, Frank. Let me check this side of the room. Jason, did you have a thought?”

“Just a couple of things. We can fail to train our interviewers and, even better, we can make sure that applicants who clearly deserve an interview don’t get one.”

“Wow! That happened to me when I applied for that spot in operations. The guy who got the job wasn’t even close to me on education and experience. I never even got an interview. Still drives me up the wall. Ellen, did you have something to offer?”

[See why the boss's presence matters.]

“Yes. It’s pretty passive. We recruit and mention stuff in our ad about what a great and caring place we are, but after someone applies, they never hear from us again.”

“Not even an email or a postcard?”

“Nope. Nothing. They’ll be left wondering if they are still a contender or if the job has been filled. You might call it our anti-public relations effort.”

“You all have given me a lot to work with. I think my only problem will be convincing upper management that we should knowingly do all of these things. I know our task was to create a system that frustrates, but if we were to run with this entire package they might think we’re a little crazy.”

Michael Wade writes Execupundit.com, an eclectic combination of management advice, observations, and links. A partner with the Phoenix firm of Sanders Wade Rodarte Consulting Inc., he has advised private and public-sector organizations for more than 30 years.

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Perhaps the unemployed need to spil some CEO/CFO blood of companies that refuse to hire or even consider the unemployed !! After all the media reported that the unemployed are at the same stress level as the Armed forces personnel that have been in Iraqi and Afghanistan.

Jeremy of PA 4:09PM August 05, 2010

I remember when I applied for my first job. The age of the internet was just starting to take hold of us--Netscape required winsock--so you actually had to know what you were doing in order to get on-line. Because of that, we still had to literally "pound the pavement" in order to find a job. Jobs were usually posted on a board outside of the human resources office or could be heard through a job line you had to call. If you found one that struck your fancy and were qualified for, you went in-person to the prospective employer and asked for an application. An actual human being could give you the once-over the same way you gave their establishment and decide whether or not to hand over a hard-copy application that had to be filled out by hand. Resumes and cover letters were welcome, but not necessarily needed since the job applications were pretty extensive in and of themselves, at least in my experiences.

This process seems slow and clunky in today's fast-paced, on-demand society, but when I see incompetent people with stable incomes (or even worse, in positions of power), it's like a listening to a joke (one that was not funny int he first place) over and over again. I feel this extra bit of inconvenience might actually pay off in the long run in the form of a competent, qualified work force that actually puts in the necessary effort needed to produce a quality product or benefit the employer. Sure, it might eat into complacent office staff myspace or facebook time, but those are exactly the people that need to be replaced! As the system is currently, quality and progress are never going to come about because the bar has been set so impossibly high, those that are capable are put off by the inordinate and excessively intrusive applications. Meanwhile the phonies and idiots brazenly walk right under it and into a job (by being "innovative" and "thinking outside of the box"). Further complicating matters are alleged budget constraints make it cheaper to outsource the data-aphid work needed to screen out potential hires to either Bangalore or an algorithm as opposed to a human resident in the location of the job. Quantity counts while quality has been replaced by planned obsolescence because it's cheaper. People have been reduced to living in fear of being replaced as quick as an empty tube of toothpaste with their talent and life squeezed out by an system that only knows the price of everything and the value of nothing either because it is stupid (remember, garbage in = garbage out) or simply does not care.

Yes, I am writing this in frustration as a bilingual, educated, well-traveled unemployed individual who just received a rejection notice stating I wasn't qualified enough to be a utility laborer. Anyone think maybe this is a good time to bring back apprenticeships?

Jay Dead of WA 3:42PM August 03, 2010

I whole heartedly agree with Kim of Ohio. WHAT IS THE DEAL OUT THERE? I know I AM a good person with LOTS to offer. 20+ months of no employment is not funny. Too many of us in the boat and it's SINKING...quickly.

Susan of TX 9:34AM August 03, 2010

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