The Importance of a Confident Follow-Up

July 12, 2011 RSS Feed Print
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I hear it all the time from frustrated job seekers. So many resumes sent out and so little success. You rarely get any feedback and no calls for interviews.

Is this your experience? If so, you may want to ask yourself a few questions:

How many resumes am I sending out each week? And how am I tracking the success or failure of each submission?

If you’re applying for too many jobs each week, the odds are you are being fairly unproductive. In job search, high activity does not equal results.

If you are so busy applying for new jobs, you might forget something important.

You have to follow-up.

With hundreds of resumes arriving daily to busy hiring companies, chances are high that yours will get just a few seconds under the eyes of a human, assuming it’s seen at all.

[See 9 Tips to Help Your Resume Stand Out.]

So you have to follow-up. And you have to do it with confidence. Whether you call, e-mail, text, or send a handwritten note, make sure the message is clear: “This job is a good fit for my skill and experience, and I have a genuine and enthusiastic interest in working here.”

Here are the two key times to follow-up:

After resume submission

Once submitted, your resume may be uploaded to an applicant-tracking system or it may sit in e-mail for a while until someone sifts through all of the candidates.

If your resume got lost or was mistakenly put in the wrong file, your follow-up here will remind them which job you applied for and your strong qualifications for the position.

So how do you follow-up with the hiring manager? Well, as tempting as it is to pick up the phone, it is not the preferred method of first contact according to recent research with hiring managers. In the research, the majority of hiring managers preferred a more passive approach, via email or LinkedIn note.

[See Twitter Chats for Job Seekers.]

This gives them time to get back to you on their schedule. They can also view your LinkedIn profile or Google results to check your initial credibility.

I suggest one confident follow-up after submitting your resume. More than one and you risk appearing desperate. However, a follow-up from someone you know is a nice addition. So see if you can match your follow-up with another from someone in your network who is connected to the hiring company.

A warm lead—even after you submit—can get your qualified resume another look or even a move to the top of the pile.

After the interview

The post-interview follow-up is not just a thank-you note. It should really be a message to reinforce both your interest in the job and your qualifications. And then you can express your appreciation, too.

As a hiring manager, I never wanted to be thanked after an interview. I wanted to be reminded of the key reasons we brought you in to interview and the key themes you reinforced along the way.

According to job-interview research, your enthusiasm for the position (not just any position) can make you a better fit for the job than an equally qualified candidate.

[See How the Crippled Job Market Affects Job Seekers.]

How should your post-interview follow-up be delivered?

Some suggest a traditional approach via a handwritten note. I much prefer an email or some other form of electronic communication.

Why? It’s easy to save, share, and reply to upon receipt. A hiring manager or interviewer will probably not take the time to write you back a handwritten note. Make it easy for them.

So be strategic, apply for the right jobs, and follow-up with confidence.

Tim Tyrell-Smith is founder of Tim's Strategy, a site that helps professionals succeed in job search, career and life strategy. Follow Tim on Twitter, @TimsStrategy, and learn about his two popular job-search books.

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How do you follow up on your resume' when you apply on line and there is no place or way to do that. More over the name is a staffing business with no address or phone number.I have applied for the same position over and over again.

Pat Locker of AZ 10:59PM September 04, 2012

I agree on the importance of follow up however, only once the company has expressed interest in hiring you, via HR contact or phone/in-person interviews.

Follow ups after resume submissions is ridiculous these days and impractical sense double the amount of people are applying. Email and online applications are pretty reliable, you are fooling yourself if you think there is an off chance that your email got "lost" or "misfiled". "Misfiled" assuming its a computer program. If it is a person than probability is high your resume was correctly filed, although into the trash bin because you just did not qualify or there were more people who were more qualified.

These days nearly all online submissions have an automatic "thank you for applying" email sent with your submission. Also if you are that paranoid about your email getting there, 1) attach a "read receipt" 2) check your outbox.

More importantly did you just give these people leave to stalk HR?? Look up their Linkedin and send them a message?? Seriously? 1 out of 10 (and really even less than that) chance that the job posting (on the company's site or a job search site) will have the hiring managers name. It would take some major stalking skills to even ID this person. Also think if everyone did this? Hiring managers would go CRAZY, especially at the major corporations. Also I would be highly put off by the lengths a person had to go, it crosses the line from persistent to creepy and YES, comes off VERY desperate.

As far as the mutual Linkedin contact making contact with hiring manager, that is different and could work in your favor, assuming you know (without stalking) who that person is. Just leave it to your mutual acquaintance though, don't make contact yourself.

There is a good reason why most job postings say "only qualified applicants will be contacted" which is really just a nice way of saying "don't call us, we'll call you." If a person isn't getting calls on a number of different applications, then its time for them to evaluate whats wrong on their side. Lack of experience? Lack of resume/cover letter finesse (most likely)? Are they realistically applying for jobs in their skill range or reaching too far?

Bottom line: DON'T call/email/show-up/stalk/facebook/etc, a hiring manager until after they have made contact with you (really I would say stay away from stalking and social media contact in general). Also if you are really having trouble do evaluate your situation.

Personally, I've gotten 6 interviews in a week before blindly sending in my application (qualified but not overly so) to various employers with no follow up until after the initial interview.

Stina of WA 3:51AM July 21, 2011

How do you even know if they rec'd. it??? I have sent out 100's of resumes..always call a few days later and ask if the position has been filled..they usually say 'we are still reviewing the resumes', and that's it. It's always nice to know 'someone' who knows 'someone'. IT'S NOT WHAT YOU KNOW BUT WHO YOU KNOW. This does not always work. It is very, very discouraging out there. If only we could know that they rec'd. the 'e' mail and are looking at it. It would be wonderful..like in the old days when they said 'sorry' we are not interested in you. I cannot even seem to get the interview lately. I have gone through 'Craig's List' lately: yes I make sure the company is for real or sometimes I just sent a cover letter with my qualifications..no name or anything like that ask if they are interested in me I will follow-up with a full resume..I don't even get a response that they rec'd. it.

rubina of MA 12:19PM July 14, 2011

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