Can Apple Polish Lowe's Reputation?

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It will only work if they get real feedback from the customers, and associates.They attempted to cascade new programs through their store managers. This would have fine well if their store managers all were on the same page. The staff only uses the devices to watch YouTube and videos that are non related. I even over heard one store manager talking about how he could watch porn on his personal iPad, because no one would know the difference. Lowe's needs to re- evaluate the store manager level in the stores. They are supposed to be the true leaders in the stores. This technology will work if it is implemented the way that it was intended. I was in the Bartow fl.where it took far too long to make a purchase because the line was too long. The store manager stood in the front with two associates . Home depot has a great system for long lines. The scan your merchandise, present a scan card and you are done. Lowe's has to do a better job at this if they want ti gain market share.

David of FL 1:44AM October 05, 2012

As an employee, I can tell you the changes at Lowes are failing. The IPhones don't work half the time and the ATG purchase is a joke.
Additionally, the company is now having working capitol problems. As a result, they are cutting staff in stores which is preventing good customer service. They are also cutting pay and benefits which has downgraded morale considerably. Again, translating into poor customer service. They should have invested the capitol in the infrastructure of their stores, which would have produced a much greater return on investment.
Because of the stores being understaffed the employees are often scheduled to close one night and open the next morning at 6am. This has resulted in more accidents, safety issues, and even injuries to customers.
It has become an environment of knee-jerk crisis management which is reflected in the 2nd quarter earnings statement.
As a Wall Street analyst recently stated, "Lowes is the turn around story that isn't turning around"

Jim of OH 9:20AM September 23, 2012

Yeaaahhhhh . . . the money that Lowe's in investing in technology is coming out of the pockets of its employees. Lowe's tries to differentiate itself from Home Depot by providing superior customer service, and employee morale is on a downswing. While the CEO and managers are rewarded with huge bonuses and other incentives, employees' benefits are being downgraded, their sales incentives have been taken away (the company still gets the SPIFFS from vendors; they just don't pass them on to the people who actually sell the products), and the divide in compensation is growing. Lowe's has adopted a revolving door policy with their employees; they would rather replace older, experienced sales people who have tenure with the company with younger uneducated people they can manipulate and pay less. Now that they're a federal contractor, one hopes their employment practices will come under closer scrutiny. Once Lowe's replaces its employees with robots, this investment in technology will really pay off. Until then, the company is going to suffer for its greed and short-sightedness.

Angelica of TX 7:24PM July 09, 2012