Look Out, Vonage. Here Comes magicJack

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Hola, espero que se encuentre bien,
Deseaba consutlar si cuentan con un representante en Costa Rica

francisco Bermudez 1:19AM May 15, 2012

worst customer service, they don't have any clue of anything....My account, for no reason, is been under review for more than a month and they don't say why or when is going to be normal again. So far I cannot add minutes or even renew my subscription.
Honeymoon is over with magic jack....
So bad since it worked fine with me.

Sampatraj of NY 12:25PM April 30, 2012

The box work very well in USA or foreign country. Highly recommended. But, But the Live Agents are weak! They don't have the tool to call USA (probably from India, I guess) to solve my porting issue. I had porting request since 3/13/2012 and failed everyday. Tried again and again, contact Live Agent everyday still failed. Even many of their top 10% agents still could not solve the porting issue. And auto cancelled the porting request after 14 days. I got a toll free number from iTalkBB and gave them the number to call because the porting services did not want to talk to the End User. Nobody agreed to call. Who knows, Maybe " No adults are home, not allowed to call the strangers with the other porting services."

James H of NJ 1:32PM March 30, 2012

The worse customer service ever. They send me an offer, and charged me twice. After contacting them, they refunded the offer with the promo, and kept the double charges without promo. I asked to close the account, and Destiny, one of the top rated agents they have (they told me) offered me to close the account without refund?????

Claire of PA 1:41PM March 07, 2012

VERY BAD CUSTOMER SERVICE! spoke with an agent then I requested for a supervisor. She refused to tranfer me and said that I should dial again if I wanted to speak with one.

Christina of CA 1:29PM January 31, 2012

Are there any charges for home phone to cell phone calls internationally and visa versa?

Jim Stone of FL 4:20PM January 23, 2012

Bogus product and service. Beware! Stay away!

dave of CA 1:18PM December 26, 2011

i had to buy new magic jack and now i can't down load it to use it it wants me to pick new number and i want to down load it and use my account number please help me with this prob thank you ann sutter and glen jantz

ann of MI 2:06AM December 24, 2011

I bought a magic jack in 2009 and used it in conjunction with windows vista 32 bit O/S. I was very happy. I have now upgraded to a window 7 64 bit O/S. Now the Magic Jack doesn’t work most of the time. I now spend all the promised saving talking the magic jack customer support.
My experience, Magic Jack was good not anymore. Hopefully you will work addressing this issue soon.
I wish magic jack has a customer service e-mail address log complains.
Magic Jack, how about a customer service e-mail address in order to provide feedback directly to magic jack instead of posting comments on public web sites?

Dil_ma of NJ 10:10PM November 15, 2011

It seems that magic jack are big liars and thiefs, I just applied for the 30 days trail, and they did deduct the amount from my credit card immediately, and their web site gave the message “We are not able to process your payment method”, I tried to look for an email address for the customer service with no luck, they only keep you in a loop in their knowledge base….
I do not want their service I want my money to be refunded back to my credit card…..

Haitham 3:11PM November 01, 2011