Enhance troubleshooting prowess. Hasson says viruses aren't the only dangers that threaten computer system productivity. Internet connectivity hiccups and other factors play a role, too, and technicians should know the difference.
Cultivate customer-service skills. Some might not realize it, but personality is a major component in the information technology (IT) field. "Most people think of IT as people sitting in a corner," Hasson says. "Don't be afraid or so shy to use those customer-service skills. To explain to other people what's going on in layman's terms helps as well."
Embrace the challenge. Finally, breaking ground quickly can provide tech workers with a sense of satisfaction and excitement. This is certainly the case for Stephanie M. Cockerl, a computer programmer and Web developer for 15 years, and the founder and principal of Web consultation company nextSTEPH. "The exciting thing about what I do is how relatively quickly everything is built," she says. "I studied architecture in college. However, my work-study job was in a computer lab. It's relatively faster to build a website than a building. That explains it all."