We pay attention to the small stuff.
Frequently, I see candidates act as if only “official” contacts—like interviews and formal writing samples—count during the hiring process. They’ll send flawless cover letters and then check up on their applications with sloppily written E-mails with spelling errors. Or they’ll be charming and polite to me but rude to an assistant. I pay attention to how quickly a candidate responds to requests for writing samples and references, and even how fast he or she returns phone calls.
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