How to Complain to Companies (and Get Results)

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Robltb15 of AK 3:47PM April 25, 2013

dont ever go trough tripmate insurance they will screw you. its a company based out of kansas city missouri 92225 ward parkway suite 200

richard wickert of NE 1:43AM January 22, 2013

I returned a rain jacket to LLBean for zipper repair instead of repairing the jacket. They send me a gift certificate for 74 dollars.The coat now sells for 180 dollars

Daniel Elliott of IL 8:30PM January 10, 2013

We bought a fire alarm system from Champion Safety, Springfield, Mo. We have a problem with the system. The owner will not contact you.

rebecca garton of MO 5:53PM December 26, 2012

Delta failed my family, which included a very small baby on so many levels on flight DL462 Nassau to Atlanta and Atlanta to Baton Rouge on November 25th 2012. Delta basically ruined what should have been a great first family vacation. The flight was overbooked to begin with and volunteers were offered hotel stay and 600 voucher and meals and transportation. But we were unsure if we would have enough infant formula to stay. Even though we now wish we had.
The failure of airplane mechanics was the start of it all with a stuck fuel valve according to the captain that was an “easy quick fix”. Only problem was that Delta decided that it did not need a mechanic on site in Nassau.
The following times are approximate:
4:50pm - Pre-boarded with an infant in arms
5:40pm - Push back and wait on tarmac
5:50pm - Pilot informs us that there is a stuck fuel starter valve and a call has been placed to BahamasAir
6:00pm - Pilot informs us that they cannot get a hold of anyone at the other company.
6:15pm - BahamasAir responds and sends mechanic
6:30pm - Pilot informs us that he is hopeful mechanic arrives soon
6:45pm - Still no mechanic
7:00pm - Mechanic shows us after 1 hour to inform us that he is not certified to work on this Delta plane. Pilot lets us off flight
7:15pm - We board back onto flight after Delta mechanic arrives. (Not sure why he was not called out regardless)
7:33pm - Flight departs 2 hours late
Flight lands in ATL at 9:25pm arrives at gate at 9:33pm.
No food was offered and only small cup of water despite being on the plane for 2 hours. Delta could have offered complimentary wireless so that we could make arrangements on flight but did not. Nothing was offered at all actually not even extra snacks or drink for the inconvenience. Not to mention the fear added to knowing that we were flying on an engine in an unknown state of disarray.
Connecting flight for my family was DL5247 Atlanta to Baton Rouge scheduled to leave at 9:49pm.
In all my previous flights I have waited as passengers on delayed flights were given time to board. Two weeks ago I flew from Las Vegas to MSY via Southwest and I was delayed 60 minutes at the gate for 4 passengers to arrive that had a flight delayed. Prior to that flying with United I waited 45 minutes while a flight was delayed and even had the door reopened to allow passengers that were late to board. NOT DELTA.
Even though our flight was on the ground with 24 minutes to spare due to a Delta caused delay. Not one of the Delta gate agents for flight 5247 bothered to check where the 2 passengers and baby were located prior to closing the boarding gate EARLY. The gate agent that was present to assist while we got off flight 462 would not assist us. He was more concerned with telling the Missouri University Basketball team also on flight 462 where to go. Their flight was held by Delta 35 minutes to allow them to make their flight. Ours was not

Christin of LA 2:41PM November 27, 2012

INDONESIAN COMPANY HOKITECH IS FAKE COMPANY. AMANDA REISHA IS FAKER AFTER THE PAYMENT NO REPLY E-MAIL AND NO CALL. DANGEROUS SITE IS WWW.HOKITECH.COM

hoki of CA 2:30AM November 08, 2012

Most advice says to be nice when complaining. Companies now factor in whom they can walk over and those who cause enough trouble to pay attention to. You have to get your ducks in a row in terms of what leverage you have with the company. Often social media is your best recourse after calls to the company fail. Sadly, today manufacturers do not care about disgruntled customers and a level of dissatisfaction is entered into the business and pricing model.

javagirl500 of FL 5:30PM September 10, 2012

Are you seriously going to give advice on how to complain to a company after your article about Kindles customer service? Did you research how to google the customer service phone number? Or as a columnist are you content with exaggerating online their poor customer service? You are now a hypocrite and an idiot.

Reader of CA 5:24AM November 05, 2011