Authenticity. The right travel agent will enlighten you about trip options you may not be able to find online. "It's about knowing what the real local find is, whether that be a great dinner at a small café or tickets to a private show," Peters says. "When people travel, they don't want to travel like a tourist. So it's about the travel specialist being able to help people find unique life experiences that they'll remember."
Knowledge. Flawless travel plans lie in the details, and travel agents are experts when it comes to handling those details. "It could be a pretty picture, but what if there's construction going on? What if it's in a bad neighborhood?" says Meyer. "Agents have that kind of background knowledge."
Axelrod booked five of the eight hotels on her trip based on recommendations from the travel agent, but says she wishes she had booked all of the hotels through her agent. "This was the first time we had used a travel agent," she says. "In the future, I would take all of their advice, rather than just picking and choosing to save some money."
Troubleshooting. Despite extensive travel planning, you might encounter some bumps on your trip. Having a travel agent handle them for you can make your travel experience a lot less stressful. "In almost any rough situation, you need a travel agent," Meyer says. "I have clients who were going to miss a sports event because their flight got cancelled, but we still got them there." Says Weissman: "If the hotel room doesn't match your expectations and you don't have a travel agent, you're on your own."