Felicia Gopaul's 79-year-old father had always been careful with money. But when Gopaul heard from a family friend that her father had bought $50,000 in gold from a telemarketer, she knew it was time to help him manage his finances, especially in light of his advancing dementia.
Gopaul's brother took their father to the bank and helped him put the gold into a safe deposit box. They also added him to the National Do Not Call Registry and put expired credit cards in his wallet. "If a telemarketer calls, my dad now gives them a credit card that no longer works," explains Gopaul, who works as a certified financial planner in Bloomfield, N.J. "My father has the belief he is helping the telemarketers, and we no longer get surprised by persistent telemarketers."
Estimates from the Aging, Demographics, and Memory Study at Duke University show that 13.9 percent of Americans over age 71 have dementia, so Gopaul is among the millions of caregivers trying to protect parents from financial predators and help them manage their money. Of course, even those who don't have a dementia diagnosis may find it more challenging to pay bills or stay on top of finances as they age.
As Gopaul has discovered, the role reversal between parent and child isn't easy. Here are some strategies to get started.
• Watch for red flags. Every family situation is different, but when parents stop taking care of themselves or their home, it may be time for their adult children to speak up. For instance, Cindy Lail says while visiting her parents' house, she noticed that her mom had food in the refrigerator that was past its prime. "She would normally take good care of her fridge, so that was something they're not doing that they normally would."
After noticing her parents' lapses, Lail, who works as a money manager and certified senior adviser in Atlanta, offered to monitor their finances. A look at her dad's credit card bills revealed that he'd paid to renew his computer's antivirus software 11 times because he didn't understand how to use the activation code in his email. Lail called the software company to resolve the issue.
• Start small. A heavy-handed approach could rub parents the wrong way, so tread carefully. Pete D'Arruda, president of Capital Financial Advisory Group in Cary, N.C., and host of the Financial Safari radio program, suggests giving parents a book or audio book about financial matters to show your concern and jumpstart the conversation. "It's about letting the parents know you care without them thinking that you're coming in and trying to take over," he says. "If their eyesight is good, you could highlight chapters in a book."
Adult children might ask their parents' permission to access copies of bank statements or set up online banking and automatic bill pay, especially if parents and children live in different parts of the country, adds D'Arruda.
Lail suggests offering these strategies as a way to help, not take over. "My dad seems relieved now to not have to keep up with things, plus it gives him an excuse to call me," she says. "He'll call just to make sure I'm taking care of things." As parents regress, Lail sees them acting like teenagers at times. "You can't tell a teen what to do," she says. "Sometimes you have to lead them to a place where they will make the right decision. You can't meet them head-on with what you want them to do because then they are going to dig in their heels."
• Stay in touch with other people in your parents' life. In Gopaul's case, a concerned friend clued her into her father's gold purchase. After that discovery, Gopaul instructed her father's caretaker to answer the phone for him and only hand over the phone if it was someone who really needs to talk to him.
D'Arruda suggests meeting with parents' financial advisers in person to build trust. "I like them to bring their children with them, as their own personal financial planning team," he says. "Children should be educated on what mom and dad are doing, especially if the mom and dad are in a second or third marriage. The widow is distraught and all of the sudden a smooth-talking guy comes along and takes their money."